Pindrop
About
Pindrop is a cybersecurity company headquartered in Atlanta, Georgia. It provides identity verification and fraud detection across voice, video and digital interactions, including detection of AI-generated and manipulated voice and video. Its customers include financial institutions, insurers and healthcare organizations, largely in the contact center. The company states that it was founded in 2011.
TopCloserR Perspective
What we’d expect selling here to look like
Pindrop sells deepfake detection, fraud risk scoring and caller authentication for contact centers and virtual meetings to banks, credit unions, insurers, healthcare organizations and retailers. The product implies an enterprise security sale with fraud, security and contact center leaders in the room, where a rep's day involves walking a buyer through how calls flow through their contact center platform and where synthetic voices or account takeovers get in.
What it builds, by career stage
- Breaking in
- For SDRs, BDRs and those aiming for a first SDR role in security software, it builds the ability to open conversations with fraud and contact center leaders at financial institutions using a timely threat like AI-generated voices.
- Building
- For enterprise account executives and those working toward an enterprise closing role, it builds skill in running technical discovery on contact center and meeting platforms, quantifying fraud losses and call handling time, and coordinating security, fraud and customer experience stakeholders in one decision.
- Leading
- For sales managers, regional directors and VPs of sales, it builds experience organizing a sale around industry verticals such as banking, insurance and healthcare and around integration partners such as contact center software providers.
Where it can take you
The experience transfers to enterprise account executive and sales leadership roles in cybersecurity, identity and access management, fraud prevention and contact center software. It also travels to solutions consultant or partner manager roles at the contact center and collaboration platforms that these products plug into.
Questions worth asking
Considering a sales role at Pindrop? Ask these in your interview.
- Who usually owns the buying decision: the head of fraud, the security team or the contact center leader?
- How often does a deal involve a contact center or meeting platform partner, and how does a rep work alongside them?
- How is a deal structured when a buyer starts with one product, such as authentication, and later considers deepfake or fraud detection?